Lost your iPad or iPhone? Here's how to find it

Locate a misplaced or lost iPad  / iPhone

Find my iPhone

Find my iPhone

You can download the app, Find my iPhone from the App Store if you have misplaced, lost or had your iDevice stolen.  This app will locate your device on a map where you can take take action to retrieve it: Play a sound, Lock it, Send a message to your device or erase it.

If you've misplaced your iPhone or iPad, you can always use a computer to find it. Log into your iCloud account  and you have all the same tools and options as if you were using the Find my iPhone app on your iPad.

You need to have setup Find my iPhone on your device

  1. On your device’s Home screen, tap Settings, then tap iCloud.

    If you’re asked to sign in, enter your Apple ID or, if you don’t have one, tap Get a Free Apple ID, then follow the instructions.

  2. If Find My iPhone (or Find My iPad or Find My iPod) is turned off, tap to turn it on.

    Tip:   For added security, set up a passcode that needs to be entered before anyone can access the apps and information on your device (Settings > General > Passcode Lock or Passcode & Fingerprint).

Using Find my iPhone on a computer

If you can’t find your device, then use Lost Mode right away to lock it with a passcode, display a custom message on the screen, and keep track of its location. Lost Mode is available with iOS 6 or later.  (NB: You can lock an iOS 5 device or a Mac, but you can’t track it.) You can use any computer with internet access.

 

Use Lost Mode or lock a device

Sign into icloud.com/#find with your Apple ID (the one you use with iCloud).

If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.


Click All Devices, then select the device you want to track or lock.

iCloud apps.png

Click Lost Mode (iOS 6 or later), or Lock (iOS 5 or OS X v10.7.5 or later).

 

Follow the onscreen instructions, keeping the following in mind:

  •   If your iOS device already has a passcode, that passcode is used to lock the device.
  • If you’re asked to enter a passcode, that passcode will be required to unlock the device.
  •   If you’re asked to enter a phone number, enter a number where you can be reached. The number appears on the device’s locked screen.
  •   If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The message appears on the device’s locked screen.
  • The device cannot be used until the correct Passcode Lock is entered. Until then, it's basically a "brick".

In Lost Mode, you can enter a phone number and a message which will be displayed on the lost device.  The iPad / iPhone cannot be used until the Passcode is entered. It's basically a 'brick'.

In Lost Mode, you can enter a phone number and a message which will be displayed on the lost device.  The iPad / iPhone cannot be used until the Passcode is entered. It's basically a 'brick'.

If your device is online, it locks and tracking begins (if applicable). If Location Services is turned off on the device, it’s temporarily turned on to track your device’s location. A confirmation email is sent to your Apple ID email address. (A green dot means it's online).

If your device is offline, the passcode lock and tracking (if applicable) take effect the next time it’s online. (A grey dot means it's offline).

 

Erase the iPad / iPhone

Click Erase iPad to erase the device remotely. You will get a warning message first. This will remove all data and settings from your iPad.