I am having trouble with an app

My app is misbehaving

If you have an app that will not perform as expected, keeps crashing, or gives you strange results, the first thing to try is to close down the app.

  • Update your iPad to the latest iOS version. Check to see if there is an update for your app, if there is, update (App Store > Updates)
  • If you are having problems with a single app (e.g. closing unexpectedly), try restarting the application. To do this, double-tap the Home button, a task bar will appear showing your recent apps. Tap and hold the app until the icons begin to wiggle. A red minus will appear, then simply tap the red minus for any app you want to close. Then press the home button and restart the app.
  • Turn your iPad off and on.
  • Remove and reinstall the app. You may want to back up before removing any app. Tap and hold on the app icon until the icons start to wiggle. Simply tap the “x” button to delete an app. After deleting the app, go to the App Store and reinstall it.
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